Privacy Policy

1. Introduction

SpotGuru (Pty) Ltd (“SpotGuru”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Company name
• Property or project details
• Any information voluntarily submitted via contact forms or lead forms
• Website usage data (cookies, IP address, browser type)

3. How We Use Your Information

We use your personal information to:

• Respond to inquiries
• Provide property performance and operational consulting services 
• Send service-related communication
• Improve our website and services
• Comply with legal and regulatory obligations
   

We will only process your information where lawful and necessary.
 

4. Legal Basis for Processing

In accordance with POPIA, we process personal information based on:

• Your consent
• The performance of a contract
• Compliance with legal obligations
• Legitimate business interests

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Authorised service providers assisting with operations (e.g., hosting, CRM systems)
• Legal authorities where required by law

All third parties are required to safeguard your information.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or theft
• Alteration or disclosure
   

However, no online system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

8. Your Rights Under POPIA

You have the right to:

• Request access to your personal information 
• Request correction or deletion 
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator of South Africa

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies in your browser settings.

10. Contact Information

For any privacy-related inquiries, please contact:

     SpotGuru (Pty) Ltd
    Email: inquiry@spotguru.co.za
    Website: https://spotguru.co.za